Borey Advanced: The AI-powered Smart Assistant for ASMPT's SMT Production Facility

As electronic manufacturing becomes increasingly complex, with rising demands for equipment precision and automation levels, the production lines are facing ever-tighter requirements for efficiency, response speed, and operational maintenance quality. Addressing how to quickly identify issues, respond promptly, and ensure stable equipment operation has become the key to enhancing competitiveness for electronics manufacturers.

 

To help engineers and technicians efficiently access information on the production floor and minimize downtime, ASMPT Introducing Virtual Assist, an AI-powered solution backed by natural language processing. NLP ) The intelligent electronic manufacturing assistant, specifically designed for SMT electronics factories. It empowers frontline operators and maintenance technicians to efficiently handle their daily tasks by providing a unified interface that centrally displays all critical information, enabling users to perform equipment diagnostics and repairs effectively—even on their first attempt.

 

 

Answer at a glance: "Pack" the expert right into your phone

In traditional equipment maintenance processes, technicians often rely on paper manuals, fragmented knowledge documents, or feedback from remote experts for assistance. This approach leads to time-consuming information searches and an unsystematic transfer of expertise, not only prolonging equipment downtime but also extending training periods and reducing response efficiency—ultimately undermining overall production performance.

 

With Virtual Assist, technicians can simply ask the system questions—either verbally or via text—and receive instant answers, whether it’s about replacing parts, troubleshooting error codes, or finding specific tutorial videos. It can quickly retrieve relevant information from the knowledge base, reducing search time by up to 95% and significantly minimizing losses caused by equipment downtime. 。 

 

A virtual assistant capable of self-learning

Virtual Assist doesn’t just answer questions—it also captures experience and passes on knowledge.

 

Leveraging AI and Natural Language Processing (NLP) technologies, Virtual Assist has the ability to continuously learn—gathering knowledge from technicians' on-site operations, inputted content, and newly added data, and then seamlessly sharing it across the entire organization. Therefore:

 

· New hires can quickly master key skills;

· The tacit knowledge of senior employees is systematically preserved;

· Engineers from different regions and shifts share unified information resources.

 

By leveraging a continuous learning and sharing mechanism, Virtual Assist not only accelerates employees' knowledge acquisition process but also helps the company capture and systematize its critical technical expertise. Reduce knowledge loss caused by employee turnover by 50%. 。 

 

Powerful Integration: From Personal Assistant to Factory Hub

Virtual Assist isn’t just an intelligent assistant that "understands assembly"—it’s also a scalable, integrable digital platform. It supports browser access and runs seamlessly on all major mobile devices, ensuring employees can get help "anytime, anywhere."

 

At the same time, it boasts robust knowledge management and search capabilities, enabling access to a variety of unstructured data sources—including tutorials, service records, web pages, and videos—to deliver more accurate troubleshooting and enhanced learning guidance.

 

For technical personnel, Virtual Assist is a 24/7 assistant that combines the roles of "training instructor," "repair consultant," and "experience notebook" into one. For managers, it is a powerful tool for ensuring stable production line operations, shortening employee training periods, and strengthening data security.

 

 

Apollo leverages Virtual Assist

Achieving intelligent upgrades in operations and maintenance  

Apollo is a manufacturer specializing in the production of fire detectors, with 8 employees collectively managing three SIPLACE SMT placement lines and more than 40 manufacturing systems. In the past, the specialized knowledge required was often passed down through the experience of senior staff—or else scattered across hard-to-retrieve PPT documents, which not only hindered efficiency but also made it challenging for new hires to quickly get up to speed.

 

To break through this bottleneck, Apollo has introduced ASMPT’s AI-powered assistant—Virtual Assist. Now, employees can directly query equipment maintenance and operational information via voice, instantly accessing clear, step-by-step guidance documents, videos, and service records. Moreover, Apollo has integrated its own proprietary devices into the Virtual Assist system, enabling teams to systematically capture and organize internal knowledge, ultimately creating a unified, scalable, and sustainable information platform.

 

With the help of Virtual Assist, Apollo has not only enhanced the productivity and stability of equipment maintenance but also laid a solid foundation for building a more efficient and intelligent manufacturing system.